Q1. What kind of grievances will be dealt with in the online Consular Services Management System (MADAD)?

A1. The following category of grievances will be entertained:

1. Asylum-Cases
2. Birth Certificate
3. Compensation
4. Contract Problems
5. Domestic Help
6. Imprisoned Abroad
7. Marital Dispute
8. Mortal Remains
9. No Obligation to Return to India (NORI) Certificate
10. OCI Card Related Issues
11. Passport Issues Abroad
12. Recruiting Agent
13. Repatriation
14. Salary / Dues
15. Sexual Abuse
16. Sponsor Problems
17. Whereabouts Unknown
18. Worker Abuse

Educational matters, marital disputes related cases are dealt with in the Overseas Indian Affairs-II, Division, MEA, Akbar Bhawan, Chanakyapuri, New Delhi.

Sponsor problems, contract problems, recruiting agents related cases are dealt with in the PGE Division, MEA, Chanakyapuri, New Delhi.

Grievances relating to commercial matters are looked after by Department of Commerce in the Ministry of Commerce and Industry, Udyog Bhawan, New Delhi.

Grievance/queries with regard to visa and passport, emergency travel documents, attestation of documents are not within the scope of this portal.

For grievances relating to these, please approach:
>> Visa - Foreigners Division, Ministry of Home Affairs, New Delhi (please visit http://mha.nic.in/foriegndivision)

>> Passport & Emergency Travel Document - PSP Division, Ministry of External Affairs, New Delhi (please visit http://passportindia.gov.in/AppOnlineProject/welcomeLink)

>> Attestation of documents - Attestation Section, CPV Division, Ministry of External Affairs (please see details on http://mea.gov.in/apostille.htm)


Q2. How to monitor the status of your Grievance?

A2.Status of your grievance can be tracked by using MADAD mobile application or through Madad Portal on URL www.madad.gov.in
If you are not an Existing User, you may please register yourself under 'New Users' and get your login ID:

1. Click 'New Users (Register)'
2. Insert your details and get login

Tracking grievance status using MADAD mobile application:

1. Go to Home page of MADAD mobile application and navigate to Track Grievances screen.
2. Enter your Grievance ID, Captcha (Security Code) and Click Submit.

Q3. What is the jurisdiction of the Indian Diplomatic Mission?

A3. The grievances falling under the consular jurisdiction of the concerned Indian Diplomatic Mission mentioned in the grievance only will be entertained by the concerned Indian Diplomatic Mission. You should, therefore, fill this column carefully.


Q4. What is the mandatory information for registering grievances?

A4. Information with regard to fields marked in red are mandatory, These include

1. First Name
2. Passport Number
3. Date of Birth
4. E-Mail
5. Mobile Number
6. Recruiting Agent
7. Current Address of the person about whom the grievance filed, and so on.